SmartPaige WA Policy

Privacy Policy

Last updated: August 1st 2025

1. Introduction

We (“we”, “our”, “us”) provide an AI-powered WhatsApp chatbot solution for businesses to automate sales. This policy explains how we collect, use, and protect personal data obtained through interactions with our WhatsApp chatbot.

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2. Data Collection

When users interact with your clients via the WhatsApp AI bot, we may collect:

• Contact information (e.g. name, phone number, email)
• Chat logs or conversation content needed to understand user requests
• Interaction metadata (timestamps, responses, usage logs)
• Optional information like purchase history or preferences if the user provides it

We do not collect sensitive personal data such as health records, biometric data, or financial/payment credentials.

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3. Purpose of Data Use

Collected data is used only to:

• Provide and improve automated sales workflows
• Respond to inquiries and facilitate transactions on behalf of your clients
• Analyze customer behavior to enhance bot performance
• Comply with legal or regulatory requirements or investigate abuse or fraud.

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4. Consent & Opt‑In

You or your clients must obtain explicit opt-in consent from users before interacting with them via the bot. Users must be informed about the chatbot, its purpose, and data usage in compliance with WhatsApp Business messaging policy and applicable privacy laws.

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5. Data Sharing

We do not sell or rent personal data. We may share data only:

• With third‑party service providers (e.g. cloud hosting, analytics) who support your bot operations—these providers process data solely to perform tasks for us
• If legally required (e.g. court order) or to protect rights and enforce policies.

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6. Data Security

We implement technical and organizational safeguards (e.g. encryption, secure servers, limited access) to prevent unauthorized access or misuse of user data. WhatsApp messages benefit from end-to-end encryption as part of the WhatsApp platform protections.

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7. Data Retention

We only retain personal data for as long as necessary to fulfill its intended purpose, or as required by law. When no longer needed, data is securely deleted.

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8. User Rights

Users may exercise the following rights at any time:

• Access or receive a copy of personal data held
• Rectify inaccurate or incomplete information
• Request deletion or restriction of processing
• Object to processing (e.g. for marketing)
• Withdraw consent at any time without affecting lawful processing beforehand.

Contact details to reach out with requests should be clearly listed on your business or privacy policy page.

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9. AI & Training Data

If our AI system uses interaction data to improve models, this will only occur on anonymized or aggregate data. We do not use user-identifiable chat content to train third-party models or Meta’s AI. This meets expectations around transparency of AI training.

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10. WhatsApp & Meta Integration

Your bot operates under the WhatsApp Business Platform and observes WhatsApp’s privacy and messaging policies. Messages remain end-to-end encrypted, and users are clearly informed when interacting with a business account. Users retain full ability to block or opt out at any time.

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11. Changes to This Policy

We may update this policy as needed. Significant changes will be communicated (e.g. via your app interface or email). Continued use of our bot constitutes acceptance of the updated policy.

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12. Contact Information

If you have questions or wish to exercise your privacy rights, please contact:
E-mail: geral@intuitiva.pt
Address: Lisboa
Data Protection Officer (if required): John Must